Custom Profile

  • Quality Manager

    Job Locations US-MI-Grand Rapids
    Job ID
  • Overview

    Custom Profile, named Best Places to Work, is a privately held manufacturer of plastic extruded products with over $40 million in annual sales and 330 employees at its locations in Grand Rapids, Michigan and Juarez, Mexico.  The company is an industry leader in the profile extrusion industry, currently ranked 69th on the list of largest plastic extruders across all market segments for 2017, up 9 spots from 2016.   The company is looking to grow organically and acquisitively with plans of $50+ million revenue in the next 3-5 years.  Founded in 1992, Custom Profile has enjoyed consistent annual growth in its revenues and earnings in 24 of its 26 years in operation.  Custom Profile boasts a blue chip customer base, including Herman Miller, Haworth, Hon/Allsteel, Steelcase, Whirlpool, Electrolux, GE Appliance, 3M and others.


    Job Description:

    Reporting to the Director of US Operations, the successful candidate will be responsible to develop, implement and manage quality control systems designed to ensure continuous production of advanced composite materials and applications. Supervise the Quality team and support the company goals of Zero Defects and 100% On-Time Delivery in a cost-efficient manner.


    Essential Duties and Responsibilities:

    • Ensure high level of internal and external customer service. Investigate customer issues and complaints relating to quality.
    • Facilitate corrective action and problem solving techniques with cross function teams.
    • Supervise workers engaged in inspection and testing activities to ensure high productivity and high technical integrity.
    • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.
    • Provide technical and statistical experience to teams.
    • Formulate, document and maintain quality control standards and on-going quality control objectives.
    • Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
    • Create, document and implement inspection criteria and procedures.
    • Interpret quality control philosophy to key personnel within company.
    • Provide, and oversee, inspection activity for product throughout production cycle.
    • Apply total quality management tools and approaches to analytical and reporting processes.
    • Interact with vendors to ensure quality of all purchased parts.
    • Create and direct environmental test functions and applications.
    • Maintain active role on internal continuous improvement teams.
    • Design, develop and implement quality control training programs.
    • Maintain a clean and organized work area; follow daily housekeeping and 5S standards.
    • Promote and maintain a culture and attitude of continuous improvement, working within the company team to make it more efficient, safety and an enjoyable place to work.


    Qualifications and Requirements

    • Minimum of 7 years of experience as a Quality Manager in a high production manufacturing facility.
    • Bachelor’s degree in Mechanical or Manufacturing Engineering preferred, but not required.

    Strength in the following areas required:

    • Microsoft Office experience (word, outlook, excel)
    • Excellent organizational and follow up skills
    • Strong communication skills (verbal, written and presentation)
    • Cause and corrective action skills
    • Customer Interface experience

    Experience in the following areas is preferred:

    • ERP/MRP Experience
    • Supervisory/Management Responsibilities
    • Kaizen and Lean Manufacturing techniques.
    • Developing/documenting procedures.
    • Use of Quality Engineering methods in inspections

    Physical Demands:

    • Must be able to lift and/or move up to 50 lbs.
    • The noise level in our work environment is moderate.
    • Safety glasses, hearing protection and closed-toe shoes must be worn on the production floor.
    • Some travel, mostly local, is occasionally required.



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